Frequently Asked Questions

Yes! We allow up to 3 pets per portrait. Make sure each photo is clear and indicate the order or positioning of the pets in the order notes at checkout.

Currently, we offer several unique art styles such as hand-drawn digital illustration, minimalist line art, and watercolor-inspired designs. You can choose your preferred style on the product page.

Absolutely! You can add your pet’s name, birthday, or a short custom message. Just leave your request in the order notes at checkout.

Yes! You can modify your order (such as updating the photo or text) within 30 minutes after placing it. After that, our design team may have already started working on your artwork, and changes may no longer be possible.

Yes! Some products allow custom backgrounds such as solid colors, floral themes, or seasonal patterns. If the option is available, you’ll see it on the product page. You can also leave a request in the notes and we’ll try to accommodate it.

We love creative ideas! If you have a unique request—such as a matching set, gift bundle, or custom pose—please contact us directly. We’ll let you know if it's possible and provide a quote if needed.

It typically takes 2–4 business days for design and processing, and another 5–10 business days for production and shipping. Total time varies based on the product and your location.

Yes! We ship worldwide. Shipping rates and delivery times are automatically calculated at checkout based on your country.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use it to monitor the progress of your delivery anytime.