Due to the custom nature of our products, it takes a bit of time to personalize and build your order from the moment you place it.Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to 2 weeks for most orders. All orders generally take 2-5 days to be created and shipped.
Shipping rate & delivery time
Free standard shipping for orders over $149 (Australia)
For orders less than $149:
Standard shipping: $10.50
Shipping to the rest of the world:
If you're shopping from overseas, figuring out your shipping cost is easy. Start by adding your desired items to the shopping cart. Next, click on the "View Cart", then you'll have the option to enter your country and zip code. This will give you an estimate of your shipping cost. The final shipping amount will be automatically calculated and shown to you during the checkout process, just before you confirm your purchase.
Please keep in mind that while we'd love to cover everything, any taxes or duties related to your overseas orders aren't covered by us. These are usually determined by your home country's tax regulations. We recommend checking with your local customs office to get an idea of what these charges might be. We really appreciate your understanding on this.
Handling time
All orders generally take 2-5 days to be created and shipped. This can increase slightly during sales periods. Transit time vary by country (listed below).
Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.
Standard shipping speed (AU)
Metro - 4-10 business days
Country - 5-12 business days
Ship to rest of the world
Zone 1 - New Zealand (5-12 working days)
Zone 2 - Asia Pacific (5-28 working days)
Zone 3 - North America (10-24 working days)
Zone 4 - Western Europe (5-19 working days)
Zone 5 - Rest of the world (12-30 working days)
Thank you so much for supporting small businesses. We truly appreciate it! ❤
