FAQs
Custom Pet Portraits
What types of pet photos can I upload?
We accept photos of all kinds of pets—dogs, cats, rabbits, birds, and more. Please upload a clear, front-facing photo of your pet taken in natural lighting. Avoid heavy shadows, blurriness, or objects covering the face.
Can I include more than one pet in a single portrait?
Yes! We allow up to 3 pets per portrait. Make sure each photo is clear and indicate the order or positioning of the pets in the order notes at checkout.
Do you offer different art styles?
Currently, we offer several unique art styles such as hand-drawn digital illustration, minimalist line art, and watercolor-inspired designs. You can choose your preferred style on the product page.
Can I request custom text or a pet name on the portrait?
Absolutely! You can add your pet’s name, birthday, or a short custom message. Just leave your request in the order notes at checkout.
Can I change my order after placing it?
Yes! You can modify your order (such as updating the photo or text) within 30 minutes after placing it. After that, our design team may have already started working on your artwork, and changes may no longer be possible.
Can I request a different background or layout style?
Yes! Some products allow custom backgrounds such as solid colors, floral themes, or seasonal patterns. If the option is available, you’ll see it on the product page. You can also leave a request in the notes and we’ll try to accommodate it.
Do you support custom design requests not listed on your site?
We love creative ideas! If you have a unique request—such as a matching set, gift bundle, or custom pose—please contact us directly. We’ll let you know if it's possible and provide a quote if needed.
Shipping
How long does it take to receive my order?
It typically takes 2–4 business days for design and processing, and another 5–10 business days for production and shipping. Total time varies based on the product and your location.
Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times are automatically calculated at checkout based on your country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can use it to monitor the progress of your delivery anytime.
Returns & Refunds
Can I return or exchange a custom product?
Because each product is made to order and personalized, we do not accept returns or exchanges unless the item arrives damaged or with a design error.
What should I do if my item is damaged or incorrect?
Please email us within 48 hours of receiving your order, along with photos of the issue. We’ll offer a replacement or refund depending on the situation.
Can I cancel my order?
Yes, if you contact us within 24 hours of purchase, we can cancel your order. After 24 hours, the design process may already be underway, and cancellation may not be possible.
Customer Support
How can I contact FURMINO's customer support?
You can reach us via:
Email: support@furmino.com
Instagram: @furmino.official
Contact form on our website
Email: support@furmino.com
Instagram: @furmino.official
Contact form on our website
What languages does your support team speak?
Our support team currently speaks English and Simplified Chinese. If you use another language, we will use translation tools to assist you as best as we can.
Where can I see reviews from other customers?
You can visit our Reviews page on the website or check our Instagram feed to see real customer photos and feedback on our personalized products.